Terms and Conditions

IMPORTANT NOTICE: It is illegal to sell alcohol to people under the age of 18. By placing an order, you must confirm that you are 18 years old or above. You must ensure that no other person except yourself shall use your login to purchase alcohol products and a person aged 18 or above (identification required) must be present to take delivery, otherwise delivery shall be withdrawn and attempted at another time to be agreed between you and us.

  1. Terms of service
    • In these terms and conditions and the Special Conditions (as defined below) (collectively referred to as the “Terms and Conditions”), “Just vino” or “we” or “us” means “Just Wine Limited” and the “customer” or “you” means any person, firm, company or body which places an order with us. Please read these terms and conditions carefully before using the website. By using the website, you agree that you have read these terms and conditions and that you accept and agree to be bound by them.
    • We shall make every effort to ensure that prices, details and sizes of products at our website are up-to-date. Prices are subject to change without prior notice and all orders are subject to our acceptance at our sole discretion and stock availability.
    • We shall make every effort to ensure product(s) displayed at our website are in-stock. If from time to time any products become out of stock, we reserve the right to offer alternative product(s) of similar style and value.
    • All orders are subject to confirmation of final availability and we reserve the right to reject the order in the event that any of the products or services requested are unavailable.

 

  1. Registration
    • You are required to register as a user before placing any order through our website. During registration:
    • You must provide us with accurate, complete and up to date registration information;
    • You must safeguard your username and password;
    • You authorise us to assume that any person using your username and password is either you or is authorized to act for you;
    • We have the absolute discretion to refuse registration of a potential customer and to terminate the registration of any customer for any reason whatsoever.
    • Please inform us via our website /by email/ by phone immediately of any changes to the information that you provided so that we can communicate with you effectively.

 

Special conditions for Just-vino.com (Special conditions)

  1. Payment terms
    • We accept bank transfer. All product prices listed are in Hong Kong Dollars. The applicable price shall be the price listed in our website as at the date of purchase.
    • Payment shall be made to ICBC (bank code 072) account # 863-502-01644-1 (Just Wine Limited) and WhatsApp the deposit slip to (852) 9086-0281 to confirm your order.

 

  1. Notification for ordering
    • We only accept orders for delivery in Hong Kong to the specified billing address, excluding outlying islands.
    • Placing an order means you agree to purchase products or services in accordance with the Terms and Conditions set out herein. After receiving your order, we will acknowledge receipt of your order. However, it is not an acceptance of your order. We reserve the right to reject any purchase order without giving any reasons. In the event that we unable to accept your order (for example due to payment issue), we will notify you by phone or email.
    • If your order is accepted by us, we will confirm with you accordingly.

 

 

  1. Shipping Policy
    • You may enjoy free delivery service to your specified billing address when your order satisfies our minimum purchase amount at HK$600 at our website. For purchase amount below HK$600, a delivery charge of HK$50 shall apply.
    • Delivery service is only available at addresses located in Hong Kong Island, Kowloon and New Territories, excluding outlying islands.
    • You can skip the shipping fees with free local pickup at our warehouse: Unit E1, 5/F., Block A, Tung Chun Industrial Building, 9-11 Cheung Wing Road, Kwai Chung

 

  1. Exchange and refund
    • You are entitled to exchange products which are found to be damaged or not in good condition upon delivery. In such case, you can contact the customer service department to make arrangement for exchange within 7 days of receipt. Otherwise under normal circumstances, we would not accept any request for exchange of products or cancellation of orders.

 

  1. Privacy policy
    • We are committed to safeguarding the privacy of individuals with respect to personal data. We therefore make sure that our policies and practices in relation to the collection, use, retention, transfer and access of personal data comply with the requirements of the Personal Data (Privacy) Ordinance (Chapter 486) under the laws of Hong Kong.

 

  1. Others
    • Force majeure: We shall not be liable for any delay or failure to perform caused by or resulting from acts of God, fire, flood, accident, riot, war, government intervention, embargoes, strikes, labour difficulties, equipment failures, or any other causes beyond our control.
    • If any provision these Terms and Conditions shall be construed to be illegal or invalid, they shall be removed from these terms and it shall not affect the legality, validity and enforceability of the other provisions of these Terms and Conditions.
    • These terms and Conditions embody the entire agreement between the parties and they supersede all previous negotiations, representations and agreement between the parties.
    • We have the right, at any time, or from time, by giving prior notice to you, to modify or vary or supplement all or any of the provisions under these Terms and Conditions.
    • If any dispute arises, our determination shall be final. Where these Terms and Conditions are available in Chinese, the English version is the governing version and shall prevail whenever there is a discrepancy between the two versions.
    • These Terms and Conditions shall be governed by the laws of the Hong Kong Special Administration Region, the People’s Republic of China and the Customer and we agree to submit to the exclusive jurisdiction of the Hong Kong Courts. We may revise the Terms and Conditions at any time without prior notice.

Last update on 16 Mar. 21